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Get Answers To Commonly Asked Questions. Select each heading to see additional Questions and Answers. To Speak with an Inventory Software Specialist Please Contact Ubiquia at 602-466-1706

Integrations
Integrations

If You Don't Have a Direct Integration to My Desired Marketplace, Does it Mean I am Not Eligible For Zenventory?

No, Most of the time we can connect thru another app such as a shipping app or a shopping cart that you currently use. If you’d like to talk to a software specialist about your connectivity options contact us at 602-466-1706.

Onboarding

Onboarding

Can I Onboard Myself and Avoid the Fee?

No, in very rare occassions, clients can get thru the entire process without assistance. Most of the time, however, they will need to call us for help. We also want to ensure that when you do need help with something that you feel comfortable giving us call. Further, our goal is to eliminate any obstacles that could cause a poor user experience or frustration that causes you to not use the system all together. The beginning stages of the subscription are the most critical for your use of the system and our interests lie in making sure they are as smooth as possible. The onboarding fee also ensures that we are both invested into making this successful.

The onboarding fee includes: immediate, one on one, technical support when you need it. In addition, once onboarding is complete, you continue to have live, one on one, technical support available M-F 6am-5pm MST.

Service and Terms

Service and Terms

What are the Terms of My Service

With Zenventory, you are not locked into a contract by signing up for our inventory management software service. Here are some of the general features of all plans

  • The contract is month to month.
  • Cancel anytime without penalty
  • Unlimited users
  • Unlimited orders
  • Support is included with all subscriptions Mon-Fri 9:00 am to 5:00 pm

Order and Fulfillment

Order and Fulfillment

Is There an Order Limit? Will I be Charged For Going Over?

Typically, Zenventory does not set a limit on the number of orders in any pricing tier. For that reason, you never have to worry about additional charges or intermittent holds on your account. However based on the amount of orders you have we may quote a price outside of our published pricing. This is generally to cover costs associated with providing dedicated server space to avoid potential latency issues. This is figured into the cost and quoted to you by a zenventory software specialist.

If your account is experiencing issues with latency due to high volume contact your software specialist to discuss your options for resolve.

What are the Picking Options in Zenventory?

Order by order and group based picking are available. Group based picking is very similar to wave picking. With order by order, each order is distributed to the picker to pick all items on one order. With group based picking, orders are grouped and picked according to their location within the warehouse. In group based picking multiple pickers may pick items for the same order depending. Group based picking works well in larger warehouses or with larger product bases.

Feature Requests

Feature Requests

Can I request a Feature? If So, How Do I Submit Them?

Yes! We welcome your feedback and provide an easy way to submit feature requests right through the Zenventory App. At the bottom left of the screen click on the button/text that says “Tell Us What You Think?” Here you can submit any feature requests you have once you’ve had a chance to use Zenventory and get familiar with how it works. We cannot promise that all feature requests will be granted.

Users

Users

Is There an Additional Charge for Each User I Add to Zenventory?

No, with Zenventory you can add unlimited users without incurring additional charges. This is great for large organizations or 3PLs with customers who access the system. You can customize views for each user according to their job roles, inventory, and access levels.

Can I Customize Access Levels for Users I Add to Zenventory?

Yes! You are able to customize each users view/access to each function/screen within Zenventory. This is a highly customizable feature within Zenventory and works great for businesses with multiple users who use the system for different functions or for 3PLs who have multiple clients on one system. You can add each person within your organization to the system without worrying about them seeing sensitive information or anything they simply don’t need access to. Simplify the interface to make it easier for new users.

Definitions

Definitions

What is Inventory Management?

Inventory Management is a broad term used to describe all processes and management related to physical stock or inventory. This includes: controlling and overseeing inventory orders, storing inventory, and tracking inventory within a warehouse. Inventory management also includes the processes related to order management, fulfillment, and quality control within a warehouse.

What is Web Based Inventory Management?

Web based inventory management refers to the method in which inventory management software is delivered to the end user. Web based means that the software is not installed on the end users computer but instead is accessed via an internet connection and a user login. As such, end users typically pay a monthly fee to use the software and maintain their access rights. Delivering software this way has many benefits to the end user such as:

  • Relief from all software maintenance obligations like updates, bugs,
  • Less contractual obligation (the ability to cancel anytime without penalty)
  • The convenience of using the software from anywhere there’s an internet connection
  • Lower costs of start up
  • No issues with compatibility to the end users system.
  • Security is also managed by the software provider.

Zenventory is one example of web based inventory management.

What is Cycle Counting?

Cycle counting is an inventory auditing procedure whereby one small area of the warehouse is counted at a time. The counts occur more frequently than traditional inventory audits, and on a schedule to ensure everything in the warehouse gets counted. Any discrepancies are adjusted in the inventory tracking software as they are discovered. Discrepancies that exist within these small sections, indicate discrepancies present throughout the warehouse.

We want to make inventory management as simple as possible. Please Contact Us to submit any additional questions related to inventory software that you have. We thank you in advance for reaching out and will respond promptly upon receipt.

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