We want to make inventory management as simple as possible. Please Contact Us to submit any additional questions related to inventory software that you have. We thank you in advance for reaching out and will respond promptly upon receipt.
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What is Inventory Management?Inventory Management is a broad term used to describe all processes and management related to physical stock or inventory. This includes: controlling and overseeing inventory orders, storing inventory, and tracking inventory within a warehouse. Inventory management also includes the processes related to order management, fulfillment, and quality control. |
What Are the Basic Terms of My Subscription?With Zenventory, there are no binding contracts when you sign up. All plans are month to month. Here are some of the general features of all inventory management software plans:
To view the legal version of our Terms and Conditions and/or Privacy Policy scroll to the bottom of the page and follow the designated links |
Is There An Order Limit? Will I Be Charged For Going Over?Typically, Zenventory does not set a limit on the number of orders in any pricing tier. For that reason, you never have to worry about additional charges or intermittent holds on your account. However we may quote a price outside of our normal published pricing, based on the number of orders you have. This is generally to cover costs associated with providing a dedicated server space to avoid potential latency issues. This is figured into the cost and quoted to you by a zenventory software specialist. Contact your software specialist to discuss a possible dedicated hosting option if your account is experiencing issues with latency due to high volume |
Can I Customize Access Levels for Users I Add to Zenventory?Yes! You are able to customize each users view/access to each function/screen within Zenventory. This is a crucial feature for 3PLs with multiple customers on one system or for companies with many users that have varying functions. You can add each person within your organization to the system without worrying about them seeing sensitive information or anything they simply don’t need access to. You can easily simplify the interface to make it easier for new users. |
Can I Onboard Myself and Avoid the Fee?No, in very rare occassions, clients can get thru the entire process without assistance. Most of the time, however, they will need to call us for help. We also want to ensure that when you do need help with something that you feel comfortable giving us call. Further, our goal is to eliminate any obstacles that could cause a poor user experience or frustration that causes you to not use the system all together. The beginning stages of the subscription are the most critical for your use of the system and our interests lie in making sure they are as smooth as possible. The onboarding fee also ensures that we are both invested into making this successful. The onboarding fee includes: immediate, one on one, technical support when you need it. In addition, once onboarding is complete, you continue to have live, one on one, technical support available M-F 6am-5pm MST. |
Is There a Charge for Adding Another User To My Zenventory Account?No, there is currently no additional charge for adding users to your account. Zenventory allows unlimited users in every pricing tier. 3PLs enjoy the same benefits as well. This is a substantial cost savings for our customers since most inventory management software providers charge per user. |
I Don’t See A Direct Integration To My Marketplace. Am I Still Eligible For Zenventory?Yes! Most of the time we can connect thru another app such as a shipping app or a shopping cart that you currently use. If you’d like to talk to a software specialist about your connectivity options contact us at 480-530-2100. |
Do You Take Feature Requests? If So, How?Yes, we welcome your feedback and provide an easy way to do that here: https://zenventory.featureupvote.com/. Here you can submit any feature requests or add your vote to one that is already there. We cannot promise that all feature requests will be granted but popular requests will be prioritized over less popular ones. |
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