Ubiquia respects your privacy and is committed to maintaining the privacy and confidentiality of personal data we collect. The purpose of our Privacy Statement is to demonstrate our firm commitment to the privacy and protection of all persons who provide personal data to Ubiquia and its affiliates. This Privacy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.
By visiting Ubiquia websites or using its services, or by otherwise providing your information to Ubiquia via any other means, you are accepting and consenting to the practices described in this Privacy Statement.
This Privacy Statement, includes visitors to our websites who are not yet customers, those who become customers, as well as those who do not become customers; whether you upload information to our websites, download it, or are merely visiting our websites. You can choose not to provide certain information when using our websites, which may limit your ability to take advantage of many of its features.
- WHAT DO WE COLLECT AND WHERE?
The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, Telephone conversations, geo location product, and service selections and orders or other things that may identify you individually.
The primary purpose of the website, is to provide you information about Ubiquia’s routing, tracking,delivery of packages, and inventory management service as a software. As you browse the website,you should not store personally identifiable information in the website. Personally identifiable information is defined as: your name plus one of the following: social security numbers, credit card numbers, biometric identifiers, indirect identifiers, and private health information or health related data (defined in 45 CFR Parts 160 & 164 “HIPPA Privacy Rule), collectively referred to as HIPPA.
If you are a user of Ubiquia’s services, you should not provide personally identifiable information in the service. Personally identifiable information is defined as: your name plus one of the following:social security numbers, credit card numbers, biometric identifiers, indirect identifiers, and private health information or health related data (defined in 45 CFR Parts 160 & 164 “HIPPA Privacy Rule),collectively referred to as HIPPA.
Generally, we may collect information about you in the following manners:
- You may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, through use of Ubiquia software, or other means;
- when you download and use our Apps, we may also collect additional information about your mobile device, including the hardware model, operating system and version, mobile network and time zone; and
- via third party providers.
You may visit our Websites in any of the following ways:
- By using your browser to navigate to our Websites including (but not limited to)www.ubiquia.com; www.sqbx.com; www.sqbxcloud.com; and www.zenventory.com;
- By viewing an advertisement displayed on a third party website that is served content by our web server; or
- By viewing an email that is served content by our servers or a third party web server.
When you visit our website, our server logs your IP address (unique network addresses), the time and duration of your visit, and the time and duration of the pages on our website you view. If you arrive a tour website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.
We will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section.However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.
Links to non-Ubiquia Websites
We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from Ubiquia practices and are not controlled by Ubiquia and covered by this Privacy Statement. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.
As a data processor Ubiquia, Inc. agrees not to use your Confidential Information except in connection with the performance or use of the Services, as applicable, the exercise of our respective legal rights under the Software License, or as may be required by law. Ubiquia agrees not to disclose your Confidential Information to any third person except as follows:
- to our respective service providers, agents, investors, and representatives, provided that such service providers, agents, or representatives agree to confidentiality measures that are at least as stringent as those stated here;
- to law enforcement or government agency if required by a subpoena or other compulsory legal process, or if either of us believes, in good faith, that the others conduct may violate applicable criminal law as required by law;
- in response to a subpoena or other compulsory legal process, provided that each of us agrees to give the other written notice of at least seven days prior to disclosing Confidential Information under this subsection (or prompt notice in advance of disclosure, if seven days advance notice is not reasonably feasible), unless the law forbids such notice;
- if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change; or
- we may communicate with a customer through email using the customer’s personal contact information on file in our systems to inform the customer or new products, industry news, and about services or upgrades of our products.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
Functionality and automatically generated content that includes any Confidential Data will have mechanisms to comply with the Family Educational Rights and Privacy Act. Ubiquia will not use or have access to Confidential Data from education records except in accordance with the requirements established by the educational agency or institution that discloses that information. Confidential Data defined as any data or information that is created, obtained, accessed (via records, systems, or otherwise, receives (from you or on your behalf), or uses in the course of its performance of the contract which includes, but may not be limited to any data protected or made confidential or sensitive by the Family Educational Rights and Privacy Act, set forth in 20 U.S.C. 1232g (“FERPA”).
We will never collect or maintain information from our sites from those we actually know are under the age of thirteen (13), and no part of our sites are structured to attract anyone under the age of thirteen (13). If you become aware that a child under thirteen (13) has provided us with personal information, we will take steps to delete such information.
- WHAT DO WE USE THIS INFORMATION FOR?
Personal Information.We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend merchandise and services that might be of interest to you, to personalize your visit to our Website, and to enable us to review develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.
Contact Information.. We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given the choice at the point when we request their information.
- FINANCIAL INFORMATION AND PAYMENT CARD DETAILS
If you choose to use our service, we may ask you to enter credit card or account information in order to process orders for services placed with Ubiquia or its affiliates. Financial information provided via our website is transferred and encrypted over a secure connection. Ubiquia does not store this information. It is processed and stored through a third-party credit card processor and only used for processing your payments.
When we use third party service providers for credit card processing services we will enter into a written agreement with such third party ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data.
- WEBSITE INFORMATION USE
We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.
- We use the visitors’ IP address to help diagnose problems with our servers, and to administer our Websites.
- We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information is archived and may be tied to information that we collect about your web visits. Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.
Certain services Ubiquia offers may allow for the use of geo-location tracking. Geo-location may allow for real time tracking of packages and hand held devices. It may also be used to locate certain company assets. As these are features, they can be disabled. The geo-location data will remain the property of the end-user.
- DISCLOSURE OF PERSONAL INFORMATION
Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside Ubiquia (except to third party service providers to Ubiquia who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.
Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement, and is permitted to use the information only for the purpose of providing services to us.
Should a sale or merger of Ubiquia ever occur, collected customer information may be transferred along with the sale but the info will be treated in the same manner as set forth in this policy.
- OPTING OUT OF COMMUNICATIONS
Ubiquia gives you an opportunity to choose to opt-out of your data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf), including your opting out of receiving future marketing mailings. We will not use your information to correspond with you about our services if you ask us not to. Please send your request to email@example.com or write us at Compliance Officer, Ubiquia, Inc., 407 West Osborn Road, Phoenix, AZ 85013 or call us at 602-466-1706 or toll free at 800-268-6296. Please note that it may take up to ten days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.
- SECURITY OF YOUR INFORMATION
Ubiquia is committed to utilizing industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Visitor textual information is encrypted during transmission, our company databases are accessible only by Ubiquia employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with Ubiquia; however, we cannot guarantee that the information submitted or transmitted will be completely secure.
- DATA INTEGRITY
Personal data we collect is relevant for the purposes for which it is to be used. Ubiquia takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
- RIGHT TO ACCESS YOUR PERSONAL INFORMATION
If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact us at firstname.lastname@example.org, and we will take steps to correct or delete the information, or restrict its use, as appropriate. You may also (1) access any of your data that we collect and maintain or (2) correct, update, or delete your personally identifiable information maintained by us by contacting us at email@example.com; Ubiquia, Inc., 407 West Osborn Road, Suite 100, Phoenix, AZ 85013 or call us at 602-466-1706 or toll free at 800-268-6296. We will try to promptly respond to all requests and in all cases thirty days. To protect your information, we may require a customer to take reasonable steps to verify their identity prior to processing any requests.
Ubiquia utilizes the self-assessment approach to assure its compliance with its Privacy Statement. Ubiquia regularly verifies that the privacy statement is accurate, comprehensive, distributed, and completely implemented. We conduct our self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.
- INQUIRIES OR COMPLAINTS
If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at privacy@Ubiquia.com, write us at Compliance Officer, Ubiquia, Inc., 407 West Osborn Road, Phoenix, AZ 85013, or call us at 602-466-1706 or toll free at 800-268-6296. We will investigate the matter and are committed to resolve any privacy concerns that you may have.