Customer success expert Lincoln Murphy once said, “The seeds of churn are planted early.” That’s why the new customer onboarding phase is so important. It sets the tone for the rest of your partnership. Onboarding walks your new customers through…

The supply chain has always been vulnerable, but COVID helped to uncover just how impactful its weaknesses can be. Those who had previously made warehouse contingency planning a priority before the pandemic were likely better able to navigate its challenges.…

The global COVID pandemic reshaped work and daily life as we knew it. The good news: many aspects of life are starting to see some normalcy. The bad news: many warehouse challenges after COVID are likely to remain, at least…

Maximizing your warehouse profitability is an ongoing process. It’s one that requires proactiveness and creativity. Plugging money leaks and finding ways to better utilize your resources can add up to savings over time, which can support the longevity of your…

When you’re choosing between USPS, UPS, and Fedex for ecommerce shipping, things like tracking, speed, and reliability earn a spot on your radar. But when you’re an ecommerce company shipping parcels in bulk, the rate is also very much at…

How do you know when it’s time to reorder inventory? If you’ve set up a formula for reorder point calculation, there’s very little guesswork involved. Reorder points are crucial in inventory management. They help you avoid backorders and shortages so…

Managing your inventory effectively comes with a number of challenges. Could these inventory management best practices be the answers you’re looking for? Inventory management isn’t the end-all solution to running a successful products business. But it does provide a strong…

Outsourced fulfillment is a path many eCommerce companies follow to save time and money. But 3PL pricing models will affect just how much money you’re able to save. They’re not all created equal, and knowing what you’re paying for can…

Like the classic David and Goliath story, achieving small business growth in the shadow of gargantuans like Amazon can feel like you need a miracle. Specifically, the free shipping perk of Amazon Prime has become something of an expectation among…

Getting orders is the hard part. But that doesn’t mean that the order fulfillment process is any less important. Quite the opposite, in fact. Your order fulfillment processes continue to shape the customer experience after they’ve purchased. From picking the…