Making a sale is exhilarating as an e-commerce store owner. So why in the world would you want to allow your customers to return items, especially if nothing is wrong with them? The simple answer: a friendly returns policy can…

Magento is a powerful e-commerce platform, one that supports growing online stores with a number of features and functions. And what the platform doesn’t offer, you can fill in the gaps with a wide range of Magento integrations (also called…

Outsourced logistics is the secret sauce of small and medium e-commerce businesses. Part of what makes that secret sauce work so well is knowing the different options available. One that e-commerce store owners should explore is 3PL vs 4PL. Both…

Shopify is a powerhouse in the e-commerce space. A lot of it has to do with the bounty of Shopify integrations that make a robust platform even more valuable. Using Shopify integrations allows you to gain more control over your…

For any warehouse-based business, running a single warehouse at peak efficiency is challenging enough. So naturally, running multiple warehouses also means contending with the multi-warehouse challenges that come with it. Having distributed warehouse locations isn’t the right model for every…

For the most part, your warehouse is sending goods out the door, never to be seen by your staff again. But on occasion, some of those items will make their way back to your warehouse. This is what we call…

  Competition for 3PLs is only getting tighter. Online shopping growth has spurred a high demand for third-party fulfillment. But even with a sought-after service, 3PLs must continue to work hard to earn customer loyalty. That’s mostly because competition in…

COVID ignited a boom in holiday e-commerce last year, marking a 32.2% growth and reaching $188.2 billion in sales. With the threat of COVID still looming and a new variant making its rounds, experts estimate that this year will be…

Customer success expert Lincoln Murphy once said, “The seeds of churn are planted early.” That’s why the new customer onboarding phase is so important. It sets the tone for the rest of your partnership. Onboarding walks your new customers through…

The supply chain has always been vulnerable, but COVID helped to uncover just how impactful its weaknesses can be. Those who had previously made warehouse contingency planning a priority before the pandemic were likely better able to navigate its challenges.…